Comprehensive Feature Set
Enhance your ticket management experience
Explore our powerful and versatile features designed to address every aspect of ticket management. From customizable forms to intelligent prioritization, our solution streamlines your workflow and elevates your housing management capabilities
- Customizable Ticket Forms
- Create fully customizable ticket forms to collect the information you need for effective issue resolution.
- Team Management and Assignment
- Organize your teams and efficiently assign tickets based on expertise or availability
- Ticket Status Tracking
- Monitor the progress of each ticket with status updates and due dates for better time management
- Recurring Tickets
- Easily schedule and manage recurring tasks like cleaning and maintenance with automated ticket creation
- File Attachments
- Add images, documents, and other files to tickets, making all relevant information accessible in one place
- Ticket Comments
- Facilitate communication among team members and residents with ticket comments, including internal notes and resident replies
- Property Association
- Link tickets to specific properties or keep them unassociated for versatile ticket management
- Customizable Feedback Forms
- Gather valuable input from residents and teams with customizable feedback forms for continuous improvement
- Resident and Employee Ticket Creation
- Enable both residents and employees to create tickets through dedicated apps or the platform itself
- Comprehensive Ticket Insights
- Gain valuable insights into ticket data, filtering by status, due date, team, property, resident, and more
Elevate Your Property Management Efficiency
- CUSTOMIZABLE WORKFLOWS
- Adapt to any property management scenario. Tailor ticket forms, statuses, and assignment rules to fit the unique needs of your properties. Streamline recurring tasks like maintenance and cleaning with automated scheduling
- ENHANCED COMMUNICATION
- Keep residents and teams connected. Facilitate seamless communication between residents, property managers, and maintenance teams through in-app comments, attachments, and status updates. Keep everyone on the same page
- DATA-DRIVEN INSIGHTS
- Monitor progress and make informed decisions. Gain valuable insights with comprehensive ticket overviews, filtering options, and history tracking. Analyze performance metrics to optimize property management operations
- Streamlined Issue Resolution
- Minimize response time and enhance resident satisfaction with our user-friendly platform. Easily prioritize and assign tickets, ensuring a seamless resolution process for all parties involved